Delivery Information

DELIVERY INFORMATION

Delivered by Courier OR Australian POST

Consignments are delivered anytime between the hours of 8:00am and 5:00pm. Unfortunately it is not possible to specify an am or pm delivery time.

If nobody is available to accept the delivery our courier will leave a calling card giving you the opportunity to arrange a more convenient delivery time

Our courier does not deliver on Saturday, Sunday or Bank Holidays.

Please note that we cannot be held responsible for courier delays outside of our control.

Costs vary and are dependent on the size/weight/value of the product. Regardless of the items, you will be charged a standard courier fee. A full breakdown of this delivery

Change of delivery address

Once you have placed an order then you cannot change the address details online.

Unfortunately, we are also unable to support multiple delivery addresses per order.

Delivery Status

If you have not received your order or it is late please contact us. We will use our reasonable endeavors to ensure that the estimated delivery times  but we cannot accept any liability for late deliveries which are due to circumstances outside of our control.

Once the goods have been received by you, all risk of damage to, or loss of, the goods shall pass to you. If you intend to cancel your order in accordance with the cancellation and returns policy, you must keep good care of the goods pending their return to us.

Undeliverable packages

Occasionally we will have a package returned to us because the couriers were unable to deliver it to you. When this happens we will attempt to contact you to establish if you would like your order re-dispatching or refunding. If we cannot contact you within a week of receiving your parcel back into our warehouse we will issue a refund for the product.

 What if your order has not arrived at all?

Before contacting us, please check your emails from us or our courier. Please check your junk folder, and ensure that quoting the order number and date of order. We will then track your order with the relevant party and inform you on the delivery status and next steps.

 Collecting your order from store

Local pickup is available from the main store.

Please contact us before you come to collect your items.

Bulky, Heavy and/or Oversized items
Although a standard delivery charge is indicated in the checkout process, certain items sold on JMC COBURG COMPUTERS may be subject to an additional delivery charge. This will be due to their weight, bulk and/or size. In this event you will be contacted regarding the total delivery charge and be given the option to amend your order should you wish to do so.

Delivered ITEM found as faulty?

Please return the item to us within seven days and we will send you a replacement, after we deduce if the item is faulty or not

What does working day mean?

We are unable to deliver at weekends or on bank holidays. All orders are dispatched Monday to Friday.

Can I send my order to a different name or address?

Yes. You are able to have your order sent to a different address; you can enter a shipping address when you reach the checkout.

Can I place an order and have it delivered to multiple addresses?

No, unfortunately we currently to not support multiple delivery addresses per order.

What if I want to change my delivery address?

Once you have placed an order you cannot change the address details or the delivery option selected.
If you want to change the address we have for you for future orders you can change this during checkout or login to the My Account page and click on ‘Edit your details’.

What happens if I am out when you deliver?

Deliveries will usually be made on Monday to Friday excluding bank holidays. If you or the intended recipient is not in when the delivery attempt is made, our courier will leave a card confirming that they have tried to deliver. Please follow the instructions on the card to arrange re-delivery or collect your order.

What happens if a package is returned JMC Coburg computers because it is undeliverable?

Occasionally a package is returned to us because the couriers were unable to deliver it to you. When this happens we will attempt to contact you to arrange a re-dispatch or refund. If we cannot contact you within 2 weeks of receiving your parcel we will arrange a refund.